MANAGER, REVENUE COLLECTION AND COMPLIANCE (GMG/SEG 2) – VACANT

Technical/Professional Responsibilities

• Manages the compliance/enforcement process through the development and implementation of 
   strategies to improve the collection of outstanding tax payments fees an monies under the respective Acts and regulations;
• Ensures the collection of outstanding tax, contacting delinquent clients to arrange collections, 
  reconcile accounts, meeting collections quota assigned and providing timely reports;
• Conducts research, makes recommendations and implements plans to enhance the systems for 
  verifying and collecting revenues from commercial services (markets, parks etc.)
• Performs examinations and inspections in the enforcement of tax laws;
• Administers orders to taxpayers whose business licenses or permits are cancelled/expired; 
   prepares affidavits to document that orders were served;
• Makes on-site inspections of a business entities to determine if it is still operating after cancellation 
  of a lease, license or permit; refers violations to the Chief Executive Officer/ legal division for further action;
• Sets up and maintains various pay plans for payment of delinquent taxes and clients;
• Ensures adequate controls and tracking systems in place and are functional;
• Key Performance Indicators (KPIs), are realistic, agreed and support the Division/organization 
  goals;
• Remains informed of any legislative procedural training regarding debt collection,
  Municipal/Enforcement Laws such as the Building Act, Town and Country Planning Act, Nuisance 
  Act, Fire Regulations and Places of Amusement Regulations;
• Oversees and ensures the accurate and timely invoicing of clients;
• Advises the Director on the implementation of the unit programmes;
• Staff members’ needs are identified as well as Job Accountabilities and Performance Targets 
  agreed and measured;
• Develops and maintains appropriate partnerships with stakeholder officials;
• Coordinating work across teams under supervision 
• Report Key Performance Indicators (KPI’s) of efficiency and returns.
  Management/Administrative Responsibilities
• Contributes to the preparation of the Division’s annual strategic objectives and corporate plans based 
   on the Authority’s vision and mission;
• Develops Individual Work Plans based on alignment to the overall plan for the section;
• Evaluates on a continuous basis performance against overall unit objectives to ensure that those are 
   achieved;
• Participates in meetings, seminars, workshops and conferences as required;
• Prepares reports and programme documents as required;
• Assist in the preparation of presentations in support of the Local Authority operations, monthly/quarterly leadership meetings and committees.

Human Resources Responsibilities

• Provides leadership and guidance through effective planning, delegation, communication, training, 
  mentoring, coaching and discipline;
• Evaluates and monitors the performance of staff in the Section and implements appropriate 
  strategies;
• Coordinates the development of individual work plans and recommends performance targets for 
   the staff assigned;
• Participates in the recruitment and training of staff of the Section;
• Recommends training, promotion and approves leave in accordance with established Human 
  Resource Policies and Procedures;
• Identifies skills/competencies gaps and contributes to the development and succession planning 
  for the division to ensure adequate staff capacity;
• Monitors the performance of staff and facilitates the timely and accurate completion of the staff 
   annual performance appraisals and other periodic reviews;
• Ensures the well - being of staff supervised;
• Effect disciplinary measures in keeping with established guidelines/practices.

Other Responsibilities
• Performs all other related duties and functions as may be required from time to time.

 PERFORMANCE STANDARDS

• Objectives of the Revenue Collection and Compliance Unit are achieved within agreed timeframes;
• Agreed revenue collection targets are met within defined timeframes;
• Structured plans created and followed through to achievement of targets;
• Technical advice/guidance and recommendations provided are sound and supported by 
   qualitative/quantitative data;
• Strategic plans/ work plans conform to established procedures and implemented according to establish 
   rules;
• Understands and complies with all legislative requirements relating to the position and the Local 
   Authority;
• Systems/practices/procedures developed to manage the day to day operations of the Revenue 
  Collection and Compliance Unit are agreed upon, implemented in a timely manner and according to 
  agreed standards;
• High compliance with organization policies and procedures as it relates to revenue and operations 
  standards;
• Reports are evidence-based and submitted in a timely manner;
• Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with 
   staff.

  AUTHORITY

• Determine the budgetary requirements for the Division;
• Approve disbursement of funds from the approved budgetary allocation to the Division;
• Make recommendations to the Director on Revenue Collection and compliance matters;
• Recommend /implement changes to the Division’s policies, operating systems and procedures;
• Recommend staff movement and disciplinary action in accordance with established Human 
  Resource Procedures;
• Represent the Director at meetings as requested;
• Appraise the performance of staff supervised;

 REQUIRED COMPETENCIES
   Core 

• Excellent interpersonal and team management skills;
• Excellent communication skills;
• Strong analytical and problem-solving skills;
• Strong leadership skills;
• Strong customer relations skills;
• Excellent planning and organizing skills;
• Excellent judgment and decision making skills;
• Ability to influence and motivate others; 
• Proficiency in the use of relevant computer applications and software.
  Technical 
• Expert knowledge of the operations of the machinery of local authorities;
• Knowledge of accounting and the calculation of interest;
• Sound knowledge of the best practices and key pieces of legislation underpinning local authorities 
  (eg, Local Governance Act, Local Government Unified Service & Employment Act, Parochial Revenue Fund Act);
• Strategic and corporate planning skills;
• The ability to develop organizational best practices/operational guidelines/rules
• Sound knowledge of Government Administration, Financial Accounting and Public Procurement 
  Policies and Guidelines;
• Strong appreciation for organizational change and change management skills
• Good project management skills (from inception to implementation and assessment);
• Well-developed skills in stakeholder engagement;
• Adequate knowledge of the prevailing social, economic, political and environmental issues; 
• Excellent human relations, problem solving, research, and policy analysis formulation skills.
• Manages the compliance/enforcement process through the development and implementation of 
   strategies to improve the collection of outstanding tax payments fees an monies under the respective Acts and regulations;
• Ensures the collection of outstanding tax, contacting delinquent clients to arrange collections, 
  reconcile accounts, meeting collections quota assigned and providing timely reports;
• Conducts research, makes recommendations and implements plans to enhance the systems for 
  verifying and collecting revenues from commercial services (markets, parks etc.)
• Performs examinations and inspections in the enforcement of tax laws;
• Administers orders to taxpayers whose business licenses or permits are cancelled/expired; 
   prepares affidavits to document that orders were served;
• Makes on-site inspections of a business entities to determine if it is still operating after cancellation 
  of a lease, license or permit; refers violations to the Chief Executive Officer/ legal division for further action;
• Sets up and maintains various pay plans for payment of delinquent taxes and clients;
• Ensures adequate controls and tracking systems in place and are functional;
• Key Performance Indicators (KPIs), are realistic, agreed and support the Division/organization 
  goals;
• Remains informed of any legislative procedural training regarding debt collection,
  Municipal/Enforcement Laws such as the Building Act, Town and Country Planning Act, Nuisance 
  Act, Fire Regulations and Places of Amusement Regulations;
• Oversees and ensures the accurate and timely invoicing of clients;
• Advises the Director on the implementation of the unit programmes;
• Staff members’ needs are identified as well as Job Accountabilities and Performance Targets 
  agreed and measured;
• Develops and maintains appropriate partnerships with stakeholder officials;
• Coordinating work across teams under supervision 
• Report Key Performance Indicators (KPI’s) of efficiency and returns.
  Management/Administrative Responsibilities
• Contributes to the preparation of the Division’s annual strategic objectives and corporate plans based 
   on the Authority’s vision and mission;
• Develops Individual Work Plans based on alignment to the overall plan for the section;
• Evaluates on a continuous basis performance against overall unit objectives to ensure that those are 
   achieved;
• Participates in meetings, seminars, workshops and conferences as required;
• Prepares reports and programme documents as required;
• Assist in the preparation of presentations in support of the Local Authority operations, monthly/quarterly leadership meetings and committees.
 
FOR FURTHER DETAILS, YOU MAY EMAIL CEO@STMARYMC.GOV.JM
Kindly address all applications to:
Chief Executive Officer
St. Mary Municipal Corporation