JOB DESCRIPTION
Responsibilities and Duties:
Supervises the work and staff of the Local Government Tax Unit by:
Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends and/or initiate corrective actions wherever necessary to improve performance and/or established personal and/or organizational goals
Develops and implements in collaboration with the Human Resource Department, a programme of Succession Planning for the Division to facilitate continuity and the availability of required skills and competencies to meet the needs of the Division.
Provides leadership and guidance to staff through effective planning, delegation, communication, training mentoring and coaching.
Ensures the welfare and developmental needs of staff are clearly identified and addressed
Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the organization’s goals
2. Determine manner in which to resolve a variety of delinquency cases. This includes:
• identifying the specific issues involved;
• planning the number and kinds of approaches and steps necessary to execute the plan for each collection effort;
• adjusting the approach and method according to conditions encountered in completing the case.
Contact taxpayers to collect delinquent taxes, and initiate corrective action based on taxpayers' statements or records.
Execute notices of levy, prepare and serve summoned actions when taxpayer neglects or refuses to satisfy liabilities.
Assigns monthly, quarterly and annual collection targets to each of the Compliance officers and ensures performances are met.
Conduct seizure and sales of real and personal property after equity of government has been determined.
Execute releases of property rights seized under levy.
Interview taxpayers and/or their representatives concerning all types of unpaid property tax liabilities.5. Obtain information from third party sources and a variety of leads in locating non-compliant taxpayers.
6. Secure full payment of tax liability or make other approved arrangements, arrange for payment based on an assessment of the taxpayer's financial status.
7. Maintain records of cases that cannot be collected thereby providing a history of case activities, which could affect subsequent investigations. Also maintain work-papers consistent with completed activities.
Recommend levy, writ and summons actions when taxpayer neglects or refuses to satisfy liabilities.
Initiate requests for adjustments to taxpayers' accounts as appropriate.
Investigate and inform supervisor of status of unusual processes and recommend appropriate action.
Testify as an expert witness for the Government or procure necessary witnesses or documentary evidence to sustain Government’s position.
Undertakes surveys to determine the number of entities required to pay trade Licences within the jurisdiction.
Monitors to ensure compliance by required entities.
Undertakes required action to ensure payment by non-compliant persons.
16. Performs other related duties as assigned from time to time.
Authority To:
•Take enforcement actions on taxpayers who fail or refuse to comply.
Grant short-term leave to staff in the unit.Performance Criteria:
This job is satisfactorily performed when:
• Investigation conducted according to agreed standards.
Unit is effectively supervised and staff performance is monitored and assessed;
• Policies, standards, and procedures are adhered to in accordance with established guidelines
• Appropriate administrative enforcement action taken in accordance with the established guidelines and procedures.
Processes are served within the agreed time frame• Case reports and documents are accurate and concise and agreed with the established guidelines
Revenue collected are accounted for according to established rules, regulations and procedures.• Integrity and confidentiality is exercised in accordance with the established guidelines
Minimum Requirements:
(a) Specific Knowledge (however acquired) Required to Start:
Comprehensive knowledge of the laws, policies and procedures governing the preparation and execution of processes• Working knowledge of the Tax Laws and Regulations, policies and procedures.
.• Working knowledge of relevant computer systems and applications.
Knowledge of supervisory management
(b) Qualifications and Experience:
• Diploma in Business Administration or equivalent.
• Five (5) years related work experience.
(c) Required Skills and Specialised Techniques:
• Strong analytical skills.
Strong supervisory skills
• Good interpersonal skills.
• Good investigative skills.
• Competent skills in detecting indications of fraud, hidden assets, and other methods used to avoid compliance with tax laws.
• Effective communication skills.
Strong time management skills
Working Conditions:
Irregular and unscheduled working hours
Exposure to dust, dirt and inclement weather conditions
Exposure to personal threat and injury
Core Functions:
The incumbent is responsible for supervising the work and staff of the Local Government Tax Unit in the work relating to resolving the property tax delinquency cases and other Local Government tax types. This involves ensuring that the work is properly planned and effectively executed as it relates to collecting delinquent taxes as well as securing voluntary compliance with the Tax Laws and Regulations.